Support

Most commonly asked questions and their answers are listed below. If you have another question, email [email protected].

It helps to include your iPhone model, your iOS version, your Apple Watch model and watchOS version if it’s about the Watch, and a screenshot if something looks wrong.

What do I need to play?

An iPhone (running )iOS 17+). An Apple Watch is optional: without one, record walks and runs on iPhone, or let Runlings pick up workouts you already log in Apple Health. Runlings also runs on iPad.

Which workouts count?

Walks, runs, lifts, rides, yoga, pilates and stairs all raise your creatures, whether you record them in Runlings, on Apple Watch, or with another app that saves workouts to Apple Health.

My workouts aren’t showing up

• Check that Runlings can read your workouts: open the Health app, tap your picture, then Apps (under Privacy), then Runlings, and turn on the workout and activity types.
• Workouts from other apps only appear once that app has saved them to Health. Open Health, then Browse, then Activity, then Workouts to check.
• Open Runlings again after a workout ends. It reads new workouts when it opens.

The Apple Watch app isn’t on my Watch

On your iPhone, open the Watch app, scroll to Available Apps and tap Install next to Runlings. Keep the Watch on its charger and near your iPhone while it installs.

Moving to a new iPhone

Runlings backs up your game progress and your planet to your own iCloud account. Sign in to iCloud with the same Apple Account on the new iPhone, install Runlings, and your progress comes back with it.

Friends, multiplayer and Runlings Rush

• Multiplayer worlds, leaderboards and achievements use Game Center. Sign in under Settings, then Game Center.
• Friend codes only work for several minutes. If one fails, make a new one.
• Runlings Rush challenge links open on iPhone with no download needed. On a computer, open the link on your iPhone instead.

Purchases and refunds

Purchases and refunds are handled by Apple and tied to your Apple Account. If one is missing, check that you’re signed in with the account you bought it on.

Preorders

Preordering Runlings is free. On release day it downloads to your iPhone by itself and you get a notification. You can cancel any time before release from your account in the App Store.

Deleting your data

Delete the app to remove everything stored on your device. To remove the iCloud backup too, open Settings, tap your name, then iCloud, then Manage Storage, and delete Runlings. Workouts saved to Apple Health stay in Health until you delete them there.

Still stuck?

Email [email protected]. Bug reports and ideas are welcome too.